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	<title>환경아리수톡 &#8211; 페이지 env &#8211; 환경</title>
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		<title>수돗물 민원 이제 &#039;아리수톡&#039; 챗봇으로 해결하세요</title>
		<link>https://news.seoul.go.kr/env/archives/514866</link>
		<comments>https://news.seoul.go.kr/env/archives/514866#respond</comments>
		<pubDate>2021-10-05 08:24:18</pubDate>
		<upDate>2023-10-31 15:35:50</upDate>
		<dc:creator><![CDATA[경영관리부-민원분석과]]></dc:creator>
				<category><![CDATA[상수도 소식]]></category>
		<category><![CDATA[새소식]]></category>
		<category><![CDATA[상수도민원]]></category>
		<category><![CDATA[수도요금조회]]></category>
		<category><![CDATA[아리수민원]]></category>
		<category><![CDATA[아리수톡]]></category>
		<category><![CDATA[이사정산]]></category>
		<category><![CDATA[챗봇]]></category>
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				<description><![CDATA[상수도 민원상담 챗봇 아리수톡을 오픈 합니다. 상수도민원은 아리수톡에서 해결하세요. 카카오톡 챗봇 아리수톡에서 요금조회, 이사정산, 자동납부 신청 등 민원신청을 하실 수 있습니다. ]]></description>
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				<manager_name><![CDATA[신현희]]></manager_name>
		<manager_phone><![CDATA[02-3146-1146]]></manager_phone>
		<manager_dept><![CDATA[경영관리부-민원분석과]]></manager_dept>
				<tags><![CDATA[상수도민원]]></tags>
				<tags><![CDATA[수도요금조회]]></tags>
				<tags><![CDATA[아리수민원]]></tags>
				<tags><![CDATA[아리수톡]]></tags>
				<tags><![CDATA[이사정산]]></tags>
				<tags><![CDATA[챗봇]]></tags>
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		<title>서울시, 수돗물 민원 AI가 상담… 챗봇 &#039;아리수톡&#039; 9월 개시</title>
		<link>https://news.seoul.go.kr/env/archives/507873</link>
		<comments>https://news.seoul.go.kr/env/archives/507873#respond</comments>
		<pubDate>2020-06-30 14:50:40</pubDate>
		<upDate>2020-06-30 14:50:40</upDate>
		<dc:creator><![CDATA[상수도사업본부 ]]></dc:creator>
				<category><![CDATA[물순환안전 소식]]></category>
		<category><![CDATA[새소식]]></category>
		<category><![CDATA[수돗물 민원 AI]]></category>
		<category><![CDATA[아리수톡]]></category>
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				<description><![CDATA[작년 한해 서울시 수도사업소 대표전화에 들어온 전화민원은 총 105만 콜을 넘어섰다. 8개 수도사업소에서 63명의 전담직원들이 상담에 나서고 있지만 민원수요 대비 상담인력 부족으로 17%(18만 건)는 통화대기 및 연결지연으로 상담이 이뤄지지 못했다.]]></description>
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				<manager_name><![CDATA[김연선]]></manager_name>
		<manager_phone><![CDATA[3146-1146]]></manager_phone>
		<manager_dept><![CDATA[상수도사업본부 ]]></manager_dept>
				<tags><![CDATA[수돗물 민원 AI]]></tags>
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